It can be a real challenge, especially if you have had bad experiences in the past, to find an accounting system partner that is knowledgeable and can deliver what you need, says Mike Hansen, the IT Director at Productions Plus. Hear his thoughts on what a good software partner should do, how Synergy helps his company, and why their accounting team is happy.
When NuScale Power realized their future meant getting into the federal market, they knew their existing accounting system (QuickBooks) was extremely problematic when it came to government compliance. In this interview, Controller Julie Adelman explains their top three accounting-system anxieties and how Dynamics SL easily solved them.
How to Eliminate Government Compliance Accounting-system Anxieties
Just considering a change to your project accounting and financial management system often results in having fears and anxieties. Will we be able to find and agree on the right solution? Will our implementing partner really listen to our needs? Will we find a good solution out of the box or will we need to do a lot of customizations? Can we continue business as usual, or will we need to make major adaptations? Will we be able to do financial reporting the way we need to without the hassle?
Rebecca Harrington, VP of Finance & Corporate Controller at Hydro Resources, shares how her company overcame their fears through good software and the expertise of their new software partner.
How to Overcome New-Accounting-System Fears
When selecting a new ERP, financial management, and/or project accounting system, software is not the only consideration. It’s also important to choose a proven partner, that can help you through:
1 – Technical Support
Have experienced, and readily available consultants at their Help Desk.
2 – A Deep Consulting Bench
Have the expertise on their staff that can deliver you a successful implementation, custom development and reporting, training in the software, and process improvements that will make you more efficient.
3 – Becoming Part of the Software Community
Hold regular user group meetings, provide webinars on new releases and features, and get you plugged into national conferences.
4 – Commitment to the Product
Have a long-term commitment to the software, establish a long-term relationship with you, and be very involved with product development and the publisher.
To see how Synergy performs as an Accounting Software Partner read:
Synergy was selected for Accounting Today’s Top 100 value added reseller (VAR) list for the eighth year, but like some on the list reported, their focus goes way beyond reseller role. Synergy stresses their trusted partnership with clients in providing expertise in cloud financials and solutions in project accounting and government contracting.
“In all my years, I’ve never seen such quality customer service and support as I’ve seen with Synergy,” said Christine Finkbeiner, Senior Accountant at Computerized Facility Integration, a client of Synergy based in Michigan. “As an accountant, I love working with them because they are accountants. They understand. They walk the talk.” As the Accounting Today reported, solution providers need to be much more than resellers of software, but have technical and industry expertise to both guide and empower clients to be more efficient, effective, and profitable. A press release on the Top 100 VAR listing gives more details.
Every year, Synergy attends Microsoft’s Convergence, a conference designed for Microsoft partners and their clients. Convergence has a plethora of informative sessions and other creative ways Dynamics clients can learn how to extend the power of their solution across all areas of their business. They also get a first look at new product releases and hear about future plans for their software. Last year, 10 of our Dynamics SL clients attended Convergence in Houston, Texas.
At this year’s 2013 Convergence in New Orleans starting next week (March 18-21), we’ll be joined by 12 clients. One of them, Kevin Sullivan, CFO of Vista Engineering will be speaking at two sessions, “Getting Ahead with Microsoft Dynamics SL” and “Extreme Makeover! Dynamics SL Edition,” on how Vista Engineering has taken Dynamics SL to the next level. The keynote speaker at this year’s Convergence is Kofi Annan, the former Secretary-General of the United Nations!