Microsoft Dynamics 365 Business Central – CRM
The newly released (April 2018) and highly anticipated Dynamics 365 Business Central is Microsoft’s next generation of business intelligence applications in the Cloud. It is a single-end-to-end business management system built on Microsoft Dynamics NAV.
There is “Essential” and “Premium” licensing. The Essential licensing contains the Customer Relationship Management (CRM) series, which includes the following modules, and more:
Customer Relationship Management
Dynamics 365 for Customer Service
Outlook Client Integration
See full list of modules in the Dynamics 365 Business Central Functionality Guide.
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Manufacturers: Read whitepaper on functionality of Dynamics NAV and Business Central
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